Through integration, all business management and work processes become simpler and more efficient, which allows a simpler resolution of tasks and possible problems or failures for a greater scalability of the business.
ERP (Enterprise Resource Planning) is an integrated management system that allows a centralized data management of the different departments that integrate the business. With everything gathered in a single integrated system it becomes possible to automate and manage data and processes in order to improve the performance of the teams and the entire business as well as positively transform the customer's shopping experience.
The integration of an ERP system in e-commerce allows connecting the entire business and a bidirectional and real-time flow of data and information between systems such as product data, invoices, stock, customers, human resources, among others. Integration eliminates the need to manually enter data into several separate systems, which makes backoffice operations more efficient and drastically reduces the possibility of human error, failures, and data redundancy.
Greater organization and operational efficiency
The ERP integration in e-commerce allows for increased organization and operational efficiency of employees on a daily basis, in the sense that it is possible to have a broad view of all sales, product, customer, stock and logistics information, which allows you to work in a more organized way for more informed decision making and adaptation of business strategy over time. In the same sense, it allows the automation of processes such as sending follow-up emails and managing tasks, in order to save time and effort of employees.
Improved customer experience
Through the integration of the ERP system it becomes possible to provide real-time information to the customer such as quantities available and order tracking. In this way, there is greater transparency regarding the purchasing process through the availability of more accurate and reliable information, which makes the shopping experience more agile and efficient, enhancing customer satisfaction and loyalty, as well as building a good reputation for the brand.
One of the adjacent benefits of ERP integration in e-commerce is long-term business growth. This is in the sense that, as the business evolves there is simultaneously an increased workload. Without a system integration, work has to be done manually, which makes processes more complex, bureaucratic, and error-prone. Through integration, the entire business management and work processes become simpler and more efficient, which allows for simpler resolution of tasks and possible problems or failures for greater business scalability.
Taking into account the evolution of purchases on e-commerce platforms, the need for transparency from brands to customers has become increasingly greater. Through ERP integration, customers are able to stay inside the sales process with greater ease and businesses benefit from more accurate data for greater efficiency of teams and evolution of the entire business.